Business Idea: A unified AI-powered support and marketing platform for B2B SaaS companies that consolidates multi-channel communication into a single dashboard, charging only per resolved interaction.
Problem: SaaS businesses struggle with managing multiple support and marketing channels separately, leading to increased costs, inefficiencies, and difficulty tracking interactions without simultaneous, seamless communication.
Solution: An Agentic AI-based system that integrates email, web chat, Instagram, and WhatsApp into a unified dashboard, automating responses and support workflows while simplifying management and reducing costs.
Target Audience: B2B SaaS companies looking to optimize their customer support and marketing operations, especially those experiencing growth and rising support costs.
Monetization: Charging clients based on the number of interactions or resolutions provided, rather than per seat or user, aligning cost with actual support activity.
Unique Selling Proposition (USP): Only charging for resolved issues rather than per user makes it cost-effective; AI-driven automation ensures efficiency; all channels integrated seamlessly in one platform simplifies workflows.
Launch Strategy: Start by building a minimum viable product (MVP) integrating key channels, then pilot with a select group of SaaS companies. Gather feedback, refine AI capabilities, and gradually expand to broader markets to validate value and scalability.
Upvotes: 3
Read more: REDDIT – r/SaaS